📢 Capgemini is inviting applications for the Contact Support Group (CSG) role at its Coimbatore location under the Capgemini Exceller program. This opportunity is open exclusively for 2024 & 2025 graduates with a diploma or a 3-year graduation degree. Capgemini is renowned for fostering inclusive workplaces and diverse talent. This role is a fantastic entry point into the IT industry, especially for those who are passionate about solving technical issues and ensuring customer satisfaction.
The Contact Support Group (CSG) is a part of Capgemini’s Cloud and Infrastructure Services (CIS). It is the first line of defense in handling IT infrastructure incidents and service requests. The CSG uses voice, email, chat, SSP (self-service portals), and AI-based BOTs to deliver quick and efficient solutions to global clients.
📌 Job Details
- 🏢 Company: Capgemini
- 📍 Location: Coimbatore
- 💼 Role: Contact Support Group (CSG) – Capgemini Exceller
- 💰 CTC: ₹3.25 LPA (3 LPA fixed + ₹25K one-time joining incentive)
- 📆 Application Deadline: 15 May 2025, 12:00 AM
- 🎓 Eligibility: 3-Year Graduate or Diploma Holders from 2024 & 2025 Batch
- 🕐 Shift: 24×7 Rotational Shifts
🧾 Job Role & Responsibilities
In this role, you’ll be on the frontline of IT support, ensuring that client systems are running smoothly. You’ll work across multiple support channels and collaborate with teams globally.
- 🎧 Provide voice-based and multi-channel support (chat, email, BOTs, etc.)
- 🛠️ Troubleshoot common technical problems like network issues, password resets, or session failures
- 🎫 Manage support tickets – prioritizing, categorizing, and resolving them based on urgency
- 📊 Leverage business intelligence tools to drive customer satisfaction
- 🤖 Use Capgemini’s AI BOT (CHIP) to reduce customer effort and improve service time
- 📧 Handle service requests via email with professional and structured responses
- 📚 Maintain accurate Knowledge Base documentation for issue resolution
- 📈 Act as a brand ambassador by promoting tool adoption and increasing customer engagement
- 🌍 Provide support for clients across industries like Telecom, Finance, Healthcare, and IT
This role goes beyond just solving problems – it’s about building positive customer experiences and contributing to Capgemini’s global service delivery excellence.
✅ Desired Skills
- 🗣️ Excellent English communication skills (both verbal and written)
- 💼 Professional demeanor with a customer-first mindset
- 🤹 Ability to multi-task under pressure
- 💻 Basic knowledge of computer systems and troubleshooting
- 🌐 Willingness to relocate and work in night shifts (24×7 rotational)
- 📝 No active backlogs at the time of assessment or joining
🎓 Qualification
- 📘 Educational Requirement: Any 3-Year Graduation or Diploma
- 🗓️ Eligible Batches: 2024 & 2025 pass-outs only
- 📍 Work Location: Capgemini Coimbatore office
🔍 Selection Process Notes
- 📩 Only shortlisted candidates will be invited for the next round
- 🖥️ The selection process will be conducted online
- 💻 Candidates must arrange their own system/internet for the assessment
🙋♀️ Diversity & Inclusion
As part of Capgemini’s diversity initiative, female candidates are especially encouraged to apply. The organization supports equal opportunities and values inclusive hiring practices.
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